Rederij De Gentenaer

FAQ

Do I have to book a time slot in advance?
No, for tours along with other people you don't need to book in advance
Can I use the Citycard for a boat trip?
Yes. You do not need to make a reservation and can simply come with you Citycard to our ticket office and there the cashier will tell you at what time the next boat leaves where you can join
I bought a voucher from my hotel or on online ticket, do I still need to book a time slot?
No, you can just come with your voucher to our ticket office and there the cashier will tell you at what time the next boat leaves where you can join
What in case of rain?
We have fully covered boats that we can deploy in case of rain
Are there fixed departure times?
No, there are no fixed departures times. Normally there are departures every 15-20 minutes in summer. You can register at our ticket office and there the cashier will tell you at what time the next boat leaves where you can join
What are the opening hours?
Opening hours can be found here: https://www.gent-watertoerist.be/en/contacteer-bootjes-gent
Where do I board?
Our jetty of Gent-Watertoerist can be found here : https://www.google.com/maps/place/Gent-Watertoerist/@51.0553287,3.7187454,17z/data=!3m1!4b1!4m5!3m4!1s0x47c37147aafb3dc1:0x64583b446fecd401!8m2!3d51.0553287!4d3.7209341 Our jetty of Rederij De Gentenaer can be found here : https://www.google.com/maps/place/Rederij+de+Gentenaer/@51.0562106,3.7198842,17z/data=!3m1!4b1!4m5!3m4!1s0x47c371480bda2a71:0xf6a40d2382e2090e!8m2!3d51.0562072!4d3.7220729
Where does the boat sail past?
Itineraries can be found here: https://www.gent-watertoerist.be/en/info/routes
What are the payment options?
You can pay either by cash or card (Maestro, Mastercard, Visa, Contactless, Apple Pay, V-Pay)
What languages are spoken on board?
Depending on what the customers on board speak, we will guide in Dutch, French or English
Are dogs allowed on the boat?
Yes
Is the boat wheelchair accessible?
You can get to the boat in a wheelchair and then the person in question will have to get into the boat (with assistance). The wheelchair cannot be brought along on the boat, but can remain safely on our jetty
Can the buggy come on the boat?
No, you can safely leave the buggy on our jetty
Is there a toilet on board?
No, the nearest public toilet can be found under St-Michael's bridge or at Veerleplein
Can I park nearby?
Yes, there are several underground car parkd in the area. For more info: https://stad.gent/en/mobility-ghent/parking-ghent/parking-garages
What is the maximum capacity?
450 persons We have 10 open boats with space for 25 people each 3 covered boats with space for 60 persons each 2 ecological boats with space for 10 persons each
Can I buy a gift voucher?
Yes, you can buy a gift voucher at one of our jetties (Graslei or Groentenmarkt) as well as in our office (only cash payments here)
Are there life jackets on board?
Yes, these are located in the bins in the middle of the open boats or at the front of the covered boats
Are COVID measures still in force?
No